Referral Access Line™
A simple referral hotline—answered instantly.
Referral Access Line™ is a fully managed availability hotline for healthcare practices. It gives referring provider staff instant, accurate answers about office hours, specialty coverage, provider presence, and additional details—without tying up staff or relying on outdated directories. Instead of phone tag, bounced referrals, or interrupting front desks, practices offer a single, reliable entry point for inbound referral availability questions.
Key benefits
- Makes your practice easier to refer to
- Eliminates repetitive low-value calls to staff
- Reduces referral leakage from misinformation
- Consistent answers for every referrer
- Protects front desks from interruptions
- Visibility into call discussion and quick de-escalation
What you get
A dedicated referral hotline and availability intelligence—so referrers get answers without tying up your staff.
Dedicated hotline
A dedicated inbound referral hotline—one number for referrers to call.
Coverage logic
Specialty, subspecialty, provider presence, and office-level rules—all from your data.
You control escalation
You decide when calls go to a live person; the system routes by your rules.
CPT & specialty info
CPT verification, specialty name matching, and change alerts so referrers get accurate info.
Availability & summaries
Availability context (e.g. booking windows) and call summaries for full visibility.
Call logs
Every call logged with a concise summary so nothing falls through the cracks.
How it works
From referrer call to logged summary—a clear path.
Referrer calls
A referrer calls your dedicated hotline number. No hold music, no long menus—just a direct line for availability questions.
System answers
The system answers immediately, understands what they need, and determines intent so it can give the right response.
Availability delivered
Availability intelligence is delivered from your rules—schedules, coverage logic, specialty and subspecialty—so the answer is accurate and consistent.
Escalation & summary
When a call needs a live person, it's escalated or routed based on rules you set. A concise summary is logged so your practice has full visibility.
What onboarding looks like
The one-time setup is what justifies the upfront cost: we tune the AI to your practice's language and referral workflows, build custom availability and escalation rules, and provision your dedicated hotline. Everything is configured for you so referrers get accurate, consistent answers from day one.
- Availability rules — We capture your schedules, coverage logic, and specialty/subspecialty rules so the system answers from your real data.
- Escalation & routing — We set when calls go to a live person and how they're routed so your team only sees what they need to.
- AI & language tuning — We tune how the system understands and responds so it speaks your practice's language and handles common referral questions correctly.
- Dedicated number & telephony — We provision and manage the hotline number and telephony so you don't have to.
Most practices are live within weeks. Ongoing adjustments are included—not billed as add-ons.
Pricing
Referral Access Line™ is priced per hotline—not per seat. Unlimited referrer calls, no per-minute billing. Telephony is managed by us.
Starter — Single location
$499/mo
$2,500 one-time setup
Pro — Multi-specialty / high volume
$1,199/mo
$5,000 one-time setup
Enterprise — Multi-site
$2,499/mo
$9,000 one-time setup
See Pricing for all solutions, or book a call for a custom proposal.
Human oversight
When the system isn't sure—for example, an unclear request or a call that needs a live person—calls are escalated to your team based on rules you set. You stay in control of exceptions. Summaries and call logs give you visibility so nothing falls through the cracks.
Who it's for
Referral coordinators, Practice Administrator, Clinical Operations. Practices that want a single, reliable entry point for inbound referral availability questions—without tying up front desks or relying on outdated directories.
Works with your environment
Referral Access Line is a fully managed hotline on its own. When your team is ready to go further, the data connects right into the systems you already run.
Telephony & routing
Works alongside your existing phone infrastructure. Calls route cleanly and escalations follow rules you set.
EHR & referral management
Call summaries and availability data can flow directly into your EHR, PM, or referral management platform.
API & SDK for deeper integration
Every Referral Access Line deployment includes access to our API and client SDKs. Pull call intents, availability responses, and summaries into your own tools and internal workflows.